Storm Center | NineStar Connect

Your Power is Out, What Should You Do?
FAQ’s About Power Outages
Weather, Storm Resources

Your Power is Out, What Should You Do?

A strong storm can cause widespread power outages. To report that your power is out call:

(866) 305-1270

24 hours a day, 7 days a week. Our highly trained restoration teams always work hard to make your outage as brief as possible.

Safety is our first concern.
We care about your safety. If you see a downed line, you should assume it is energized and stay away from it – then call NineStar Connect to report it.

We also care about our employees’ safety. We do not ask them to make repairs when weather conditions are hazardous or when the damaged area is dangerous due to flooding or inaccessibility. In such extreme situations, we ask for your patience and understanding. Our employees will begin restoring power as soon as physically possible.

Our dedicated team will work quickly to restore your power.
NineStar Connect’s crews are highly trained professionals whose primary job after a storm is to repair damage and restore power. When a major storm is brewing, we can bring in crews from other areas in advance so they can be dispatched to the areas of greatest need.

An efficient process determines restoration priorities.

NineStar Connect has an efficient and highly organized process that helps us prioritize restoration efforts. This ensures that we first restore power to substations that serve large areas of our service territory. Then our crews begin making repairs to main feeder lines to restore power to the largest number of customers first.

We do not establish restoration priorities based on where your home is located, how you have paid your bills in the past, or how often you call us to report the outage.

Here’s how the restoration process works:

First, we repair damage to NineStar Connect substations that distribute power into large areas of our service territory.
Next, we repair damage to main feeder lines that will return power to the greatest number of customers in the least amount of time.
Finally, once major repairs are complete, we begin working to restore small groups and individual customers.

FAQ’s About Power Outages

Does NineStar Connect know my power is out?
Not always. If you don’t have power call:

(866) 305-1270

Why do NineStar Connect crews leave my neighborhood if I still don’t have power?
There are several reasons this might happen:

Often, we send personnel to survey storm damaged areas before we begin any repairs, which actually speeds restoration and helps us immediately address any dangerous situations.
We may need to work elsewhere to fix the problem that’s affecting you and your neighbors.
We may need to work on a problem that will restore power to a greater number of customers.

Why does my neighbor have power and I don’t?
Storm damage can affect main power lines, individual circuits or both. It’s possible that your individual circuit is damaged – or, your home could be on a different main power line than your neighbors. Finally, it may be possible that your home needs internal electrical repairs before you can receive service.

How long will I be without power?
We work aggressively to restore power as quickly as possible after a storm – including bringing in crews from other areas to assist if necessary.

How does NineStar Connect decide whose power gets turned back on first?
After we repair NineStar Connect substations that distribute power into large areas of our service territory. Then, we repair damage to main feeder lines that will return power to the greatest number of customers in the least amount of time. Finally, we restore small groups and individual customers.

What are some other after the storm safety tips?

Consider all downed lines energized and report them to us immediately by calling NineStar Connect.
Resist the temptation to drive around looking at storm damage. You could hinder restoration efforts and jeopardize your safety.
If you’re using a generator, operate it outside your home and connect appliances directly to it. Do not wire your generator directly to your breaker fuse box, as it could backfeed on power lines – sending electricity out toward restoration crews and possibly inflicting injuries.
Never operate a charcoal grill or gas grill inside the house.
If you leave your home, turn off appliances that may have been on when the power went out, or turn off your main breaker.
If you have any doubt about your home electrical system or are unsure of how to proceed, call a licensed electrician