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Greenfield IN South Campus NineStar Connect
NineStar Connect South Campus – Greenfield, IN
Thank you for exploring career opportunities with NineStar™ Connect. NineStar Connect is made up of dedicated employees who provide exceptional service and support to our customers. We offer our employees a meaningful work environment, a comprehensive benefits program (medical, dental, vision, retirement, and 401(k), and the fulfillment of working for a cooperative owned and managed by its members.
Our listing of available job openings can be found below. If you would like to apply for a position, please contact HR by sending an email to employment@ninestarconnect.com or send your resume to NineStar Connect, Attn: Human Resources, 2243 E. Main Street, Greenfield, IN  46140.
Maxwell IN NineStar Connect North Campus

NineStar Connect North Campus – Maxwell, IN

The NineStar application for employment is also provided for your convenience.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Currently, One Open Position(s):
 1. SUPPORT CENTER/HELP DESK TECHNICIAN

*Click on each heading for descriptions of job openings:

1. SUPPORT CENTER/HELP DESK TECHNICIAN

NineStar Connect currently has a job opening for the position of Support Center Technician. Utilizing our Fiber to the Home technology, NineStar Connect currently provides, voice, data, IPTV, power, and smart grid solutions to our customers. These, along with our other service offerings, make NineStar Connect an innovative and fast moving company. NineStar Connect allows you to work with the latest in communications and electric technologies, while providing a fast-paced and team centric atmosphere.This position involves providing help desk support to our customer base, with about 90% being phone-based support. Common troubleshooting involves assisting with phone trouble, internet issues ranging from no connectivity to slow speeds on dial-up, wireless, DSL, and FTTH, and troubleshooting IPTV issues. We are looking for candidates that are capable of troubleshooting common network and PC related issues remotely.Essential job functions include:

  • An individual that is passionate and excited to provide excellent customer and technical support
  • Familiarity with multiple Operating Systems (Windows 2000, XP, Vista, 7, and 8)
  • Advanced understanding of common network terminology and technologies (NAT, DHCP, DNS, POP & SMTP, etc.)
  • Be capable of troubleshooting DSLAM systems and CPE gear (Routers, switches, Set Top Boxes, FTTX ONTs, etc.)
  • Ability to troubleshoot issues using multiple platforms (Phone Based, Click-to-Chat, Remote Support, and On-Site)
  • Ability to learn new skills and technologies
  • Be capable of analyzing and troubleshooting different technologies and issues
  • Being capable of handling stressful situations
  • Working as both a team and an individual
  • Attention to detail and being organized

A minimum of an Associate’s degree in Computer Science, Computer Technology, or related field; a minimum of one (1) year experience in a help desk or related position a plus; or an equivalent combination of education and experience.

NineStar Connect offers a competitive salary and benefits package, including medical, dental, vision, retirement and 401(k). If you would like to apply for a position, please send an email to employment@ninestarconnect.com.