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How Can We Improve?

Please take a moment to help us improve your experience with NineStar Connect. We appreciate your business and value your input.

Would you please evaluate the Customer Service Representative?

The Customer Service Representative was very courteous:

Strongly disagree

Somewhat disagree

Neutral

Somewhat agree

Strongly agree
Was there anything about the courteousness that stands out as being superior?

Patient

Enthusiastic

Listened carefully

Friendly

Responsive

Other
What about the representative could be improved?

Not patient

Not enthusiastic

Didn’t listen carefully

Unfriendly

Unresponsive

No improvement needed

Other
The representative handled my call quickly.

Strongly disagree

Somewhat disagree

Neutral

Somewhat agree

Strongly agree
What would best describe what happened:

Kept me waiting on hold

Had to explain several times

Didn’t know how to handle the problem

Had to ask others

Spoke slowly

No improvement needed

Other
The representative was very knowledgeable:

Strongly disagree

Somewhat disagree

Neutral

Somewhat agree

Strongly agree
What would best describe what happened:

Gave me wrong information

They didn’t understand the question

Gave unclear answers

Couldn’t resolve problem

Disorganized

No improvement needed

Other
The waiting time for having my question addressed was satisfactory:

Strongly disagree

Somewhat disagree

Neutral

Somewhat agree

Strongly agree
My phone call was quickly transferred to the person who best could answer my question:

Strongly disagree

Somewhat disagree

Neutral

Somewhat agree

Strongly agree
Overall was the quality of service you received:

Very poor

Somewhat satisfactory

About average

Very satisfactory

Excellent
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