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How Can We Improve?

Please take a moment to help us improve your experience with NineStar Connect. We appreciate your business and value your input.

Would you please evaluate the Customer Service Representative?

The Customer Service Representative was very courteous:

Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree

Was there anything about the courteousness that stands out as being superior?

Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other

What about the representative could be improved?

Not patient
Not enthusiastic
Didn’t listen carefully
Unfriendly
Unresponsive
No improvement needed
Other

The representative handled my call quickly.

Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree

What would best describe what happened:

Kept me waiting on hold
Had to explain several times
Didn’t know how to handle the problem
Had to ask others
Spoke slowly
No improvement needed
Other

The representative was very knowledgeable:

Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree

What would best describe what happened:

Gave me wrong information
They didn’t understand the question
Gave unclear answers
Couldn’t resolve problem
Disorganized
No improvement needed
Other

The waiting time for having my question addressed was satisfactory:

Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree

My phone call was quickly transferred to the person who best could answer my question:

Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree

Overall was the quality of service you received:

Very poor
Somewhat satisfactory
About average
Very satisfactory
Excellent

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