Technical Questions

  1. Can I FAX over my broadband line?
  2. Do I need any special software?
  3. How does broadband allow me to be on the phone and online at the same time?
  4. Will my old PC work with broadband?
  5. Why am I getting a (680 No dial tone) error on my Dial-up connection?
  6. My laptop has wireless capability, can I connect to your Wireless Broadband with it?
  7. I’m in a FTTH home and only have one data outlet currently set up in my home. How do I connect more computers?
  8. I’m in a FTTH home and my phone works, but my Broadband and TV service are not working.
  9. What is Broadband?
  10. Can I use another ISP?
  11. Can I use a laptop with Broadband?
  12. What is DSL Broadband?
  13. What is Wireless Broadband?
  14. What is FTTH (Fiber to the home)?

Can I FAX over my broadband line?

There is a very important point to remember about broadband- it is not a switched service. What does this mean? It means that you cannot dial a number with the broadband portion of your line. The line can only connect to the Internet and/or other devices on our ATM network (right now only the Internet).

Do I need any special software?

The short answer is probably not. We provide equipment that has a built-in router and will handle the connection for you. If you have just a modem, then you may need some software to connect to our service.

For a longer answer- NineStar Internet uses the PPPoE protocol to establish connectivity to its network. This necessitates some sort of software or hardware that will establish the connection. Again, typically this is a router, but you can also use the PPPoE connection built into Windows XP, or a 3rd party PPPoE dialer.

How does broadband allow me to be on the phone and online at the same time?

The broadband service operates at a different set of frequencies than the “voice band”. Voice is at lower frequencies and the data at higher frequencies, only some of which is audible by the human ear. To take care of any “noise”, NineStar Internet installs a filter in your NID (grey box on the side of the house).

Will my old PC work with broadband?

The answer is maybe. Theoretically any PC can use the broadband line. However, if you start to use the broadband line to view video on demand or other memory and processor intensive functions you may well decide your PC is too slow. PC makers are probably hoping that the revolution in bandwidth will fuel sales wave in the next generation PCs, but there are already so many interesting things to do on the web with even a slower PC, and the majority of sites can quite happily be seen and used by slower PCs.

Why am I getting a (680 No dial tone) error on my Dial-up connection?

That is usually caused by one of three things. The phone line is plugged into the wrong port on the computer, the line itself isn’t working (check by plugging a wired phone into the same physical line and outlet the computer is using and see if it works), or the modem (the part of the computer that makes the actual phone call) in the computer is not functioning properly.

My laptop has wireless capability, can I connect to your Wireless Broadband with it?

Unfortunately, no. They are two different types of wireless signals. You would need a wireless router or WAP (Wireless Access Point) to use the wireless ability of your laptop.

I’m in a FTTH home and only have one data outlet currently set up in my home. How do I connect more computers?

There are two options in this case. Additional data outlets may be wired by NineStar Connect for a fee, or your other choice is to set up your own home network to share the connection.

I’m in a FTTH home and my phone works, but my Broadband and TV service are not working.

You may want to check to see if the UPS (uninterrupted power supply/battery, usually located in the garage) has become unplugged or it’s circuit breaker has become tripped. Your fiber optic fed home has this UPS to keep your phones working in the event of a power outage, but it will not supply power for Broadband or TV so that it may conserve power for 911 or emergency phone use.

What is broadband?

Learn more about:

BROADBAND

BROADBAND PREMIUM

Broadband is a special connection that allows for very fast Internet connectivity and it does not tie up your phone line while you surf the net. NineStar Connect currently offers FTTH broadband, DSL Broadband, and Wireless Broadband.

Can I use another ISP?

You will have full Internet access and e-mail through NineStar Internet with your broadband account.

Can I use a laptop with broadband?

You can use a laptop with broadband almost as easily as a desktop. Instead of an internal modem, or ethernet card, you may need to buy a PCMCIA card supporting 10/100 ethernet (if your laptop has no ethernet port on it). You can also buy a wireless access point or router and connect your laptop wirelessly!

What is DSL Broadband?

DSL is an internet signal that comes to your house on the same physical line as your telephone service, but it comes on a different channel or frequency of the line. That way, it does not interfere with your telephone calls. It also has a much higher speed capability than a dial-up connection.

What is Wireless broadband?

Wireless broadband is an internet connection method that works via an antenna mounted to your home and a tower operated by NineStar Connect (similar to satellite tv). It is directional, so the antenna must face the closest tower and should have as clear of a line of sight to the tower as possible.

What is FTTH (Fiber to the home)?

FTTH is one of the newest ways to connect your to phone, video, and data services to NineStar Connect. It uses fiber optics (hair-thin pieces of glass stretched into cabling) to carry information with light instead of electrical signals, which is what traditional copper wiring uses. This allows us to have much more capacity and speed for the services we provide to your home.