Resources & Troubleshooting

Real Time Pricing FAQ’s

Peak Time Savings FAQ’s

Maintaining and Planting Tree Tips

Right of Way Maintenance

Generator Safety

Keeping Safe During Storms & Major Outages

Troubleshooting Electrical Problems

Streaming

NineStar DNS Servers

IPv6 Information

Check Your IP Address

Troubleshoot Issues with Fiber Service

Fiber to the Home FAQs

Test Your Speed

No Internet Connection?

Slow Internet Speeds?

Phone Directory

Check for Dial Tone at NID

Toll Restriction with PIN

Automatic Callback and Recall

Selective Call Forwarding, Rejection, and Acceptance

Speed Dial

Three Way Calling

Call Waiting & Call Forwarding

Voicemail Instructions

Distinctive Ringing

NineStar Email Storage

Setting Up Email Vacation Message

Change Your Email Password

Mail Servers

Spam Settings

I get “Unable to send, Administrator needs to set Default Domain in Admin > Services > POP3/IMAP” when sending email.

My contacts have disappeared from my webmail.

Water Savings Tips

Water Quality Reports

Information for Developers and Contractors

Troubleshoot Video Quality Issues

Turn Off Autoplay

Change Video Speed

How to Download Receipts

How to Cancel your Subscription

How to update your billing information.

Remove Payment Details

Update Personal Details

Reset Password

Upcoming Maintenance

Remote Support

Home Energy Hacks

What is Real Time Pricing?

How do I save money on Real Time Pricing?

Top 15 Energy Savings Tips

Water Heating

Laundry

Kitchen

Heating & Cooling

Troubleshoot Video Quality Issues

CONTACT US

We’re available to our members! If you need help with any of your NineStar Connect services, use the link below to get in touch.

CONTACT US

We’re available to our members! If you need help with any of your NineStar Connect services, use the link below to get in touch.

Resources & Troubleshooting

CONTACT US

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