Voice

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Residential telephone service from NineStar Connect has the flexibility to meet your particular needs. We offer local and long-distance telephone service as well as a selection of calling plans that allows you to choose your plan based on how many calls you make.

Please click HERE for a tutorial on how to use the new voicemail CommPortal where you can access your voicemail messages online, check call history and much more.

 

Information on 317 Area Code Overlay

 

Area Code Overlay Approved for the Indiana 317 Area Code

 To ensure a continuing supply of telephone numbers, the new 463 area code will be added to the area served by 317. This is known as an area code overlay. Get ready to change the way you dial your local calls!

What is an area code overlay?

An overlay is the addition of another area code (463) to the same geographic region as an existing area code (317). An overlay does not require customers to change their existing area code.

 Who will be affected?

The 317 area code generally covers the region of Indianapolis and most of its suburbs. The new 463 area code will serve the same geographic area currently served by the existing 317 area code.

 What will be the new dialing procedure?

To complete local calls, the new dialing procedure requires callers to dial the 10-digit telephone number (area code + the 7-digit telephone number). This means that all calls in the 317 area code that are currently dialed with seven digits will need to be dialed using 10-digit telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 463 area code. Calls that are currently local will continue to be local, even though 10-digit dialing will be required.

When will the change begin?

Effective March 19, 2016, you should begin using the new dialing procedures whenever you place a call from the 317 area code. If you forget and dial just seven digits, your call will still be completed.

Beginning October 15, 2016 (this date was extended from the original date of September 17), you must use the new dialing procedures, as described above for all calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a recording will instruct you to hang up and dial again.

Beginning November 15, 2016 (this date was extended from the original date of October 17), new telephone lines or services may be assigned numbers using the new 463 area code.

 

What will you need to do?

In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed with a 7-digit number will need to be reprogrammed to use the new dialing procedures. Some examples are life safety systems, PBXs, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, call forwarding settings, voicemail services, etc. You may also want to check your website, business stationery, printed checks, contact information, pet ID tags, or advertising materials to ensure the area code is included. Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programed to use 10-digit dialing. Many systems operate on 10-digit dialing by default but some older equipment may still use 7-digits. Please contact your medical alert or security provider if you don’t know whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit dialing.

 

What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will still have to dial 1+area code + telephone number (11-digit dialing) to place a long-distance calls within the 317/463 Area Code
  • You can still dial just three digits to reach 911.
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, you will still dial

these codes with just three digits.

 

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call NineStar Connect at 317-326-3131 or http://iurc.in.gov/.

 

Long-Distance Plans
Real Savings Plan
24/7 Plan
2000 Minute Plan
Unlimited Long Distance Plan
No monthly fee
+ $0.08 per minute
$2.95 monthly fee
+ $0.05 per minute
$25.00 monthly fee
($22.50 with Broadband OR Video)
($20.00 with Broadband AND Video)
$39.00 monthly fee
with Broadband OR Video
($10.00 with Broadband AND Video)
(FREE with Expanded Basic Plus and Premium Plus bundles)
Only pay for the minutes you use. Pay a small monthly fee and benefit from a reduced rate per minute Get up to 2000 free minutes with this reasonable monthly fee This plan lets you call as much as you want and also includes 11 calling features.*
(Not available to customers with telephone service only.)

 

*Calling features included in the Unlimited Long Distance plan: Voice Mail, Call Waiting Caller ID, Call Waiting ID, Speed Dial 8, Caller ID and On-screen Caller ID for Video Users, Call Forward, Auto Callback, Auto Recall, Call Transfer, 3-Way Calling.

 

New Voicemail Instructions

 

VOICE MAIL USER GUIDE

Using the Voicemail System

The voicemail system is menu driven. Listen to the prompts and then press the keys on your phone to select which option you would like.

Accessing Voicemail

To access voicemail from your phone dial *98.

The first time you access your voicemail box you will be asked to set up your mailbox, record your name, and record a personal greeting to be played to callers when leaving a message.

When accessing your mailbox for the first time, this must be done from your home phone. You will be asked for your PIN. On the initial access to your mailbox your PIN will be 123465. During the setup process you will be asked to enter a new PIN. This must be at least 4 digits in length and cannot be totally sequential such as 1234. Also, it cannot consist of part of your home phone number.

Once your mailbox has been setup and initialized you can access it from an external phone number. Dial 317-335-4020 to access the system from another number other than your home number.

When you have messages

When you have at least one new message you will have a broken dial tone when you pick up the phone to make a call. If your equipment is equipped with a visual indicator this also will be flashing to indicate you have a new message.

Use the following charts to help guide you through the system

VOICE MAIL MAIN MENU

ACTION KEY
Play Inbox Messages 1
Send Messages 2
Work with Greetings 3
Mail Box Settings 4
Access deleted Messages 6
Log on as different user 7
Help 0
Exit Voicemail System *

 

MESSAGE PLAYBACK OPTIONS
While Listening to your voicemail messages,
the following options are available:
ACTION Before Message During Message After Message
Skip Message 9 N/A N/A
Reply to Message 4 4 4
Delete 3 3 3
Save 2 2 2
Send a Copy 5 5 5
Repeat Message 1 1 1
Pause/Resume 8 8 8
Back to Menu * * *
Next Message # # #