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Outsourced IT

NineStar Connect Provides a Wide Variety of Outsourced IT Servicesoutsourced_it_feature

Technology plays a big part in businesses these days – many businesses rely on it to perform necessary functions and keep things running smoothly. So it is important to know that your equipment is properly installed, running efficiently, and secure from potential threats. NineStar Connect offers custom, state-of-the-art data solutions that provide you with the services you need to succeed in today’s business environment. With a wealth of experience and knowledge, our data and network services staff will help your business get the most out of your technology investments. Contact us today to find out how your business can benefit from NineStar Connect’s wide variety of managed IT services, including the following.

Installation and Reinstallation of Operating System

If you notice a decrease in the speed or efficiency of your PC, it may be time to refresh or reload you operating system. Or maybe you would like to upgrade your existing operating system to Windows 8. Either way NineStar Connect can assist you with installation and configuration of the new operating system. This service includes three hours of tech time to complete the installation of the operating system and install one third-party program, such as MS Office 2010, Adobe Reader, Google Chrome, or Mozilla Firefox. 

Server and Network Setup

Servers and networks are a key component to any business. When installed properly, servers and networks provide the backbone for all your computer operations, and thus they are critical to keeping your business running and profitable. NineStar Connect will set up your servers and network, making sure that they are reliable and secure.

Wired or Wireless Networking

If you need to set up a wired or wireless network but aren’t sure how, let NineStar Connect help. We will install the necessary equipment and configure up to three devices. Any required software or hardware is not included in the setup. Wired network installations include setting up the equipment but do not include any new cable runs. Any cable runs required for a wired network can be obtained separately from our Service Center department. This service includes two hours of tech time.

Data Migration

Transferring files from old computers and networks to new ones can be a delicate process. You want to be confident that your data is protected throughout the move. NineStar Connect provides a service to safely migrate important documents and software to your new equipment.

Data Backup

To protect against data loss that can occur due to hardware or software malfunctions, experts recommend that you have a backup solution in place. NineStar Connect can help you evaluate your situation and formulate a plan for ensuring that your data will be protected and safe no matter what. We can set a schedule for regular data back-ups to an external hard drive, a third-party cloud-based service like Dropbox or 1Drive, or the NineStar Connects Cloud Backup Service. (Customers choosing to use the NineStar Connects backup service will receive a discount for the data backup fee.).

Hardware Upgrades

NineStar Connect provides hardware and software upgrades for many different PC components or devices, including increasing your PC’s memory, upgrading the video card in your PC, or upgrading the operating system on your iDevices or Android devices. This service includes two hours of tech time. No software or hardware is included in this fee.

Diagnostic and Repairs

Sometimes you know that your computer has a problem, but you’re not sure exactly what the problem is or how to fix it. NineStar Connect offers services to diagnose, troubleshoot, and repair problems that arise from everyday computer use, use of computer-connected peripheral devices such as printers and scanners, or connectivity issues.

New Computer Setup

If you have recently purchased a new PC or are looking to move your computer to a new location, NineStar Connect can assist with the initial setup or move. This service includes two hours of tech time to be used for the setup of the PC, monitor, speakers, keyboard, and mouse. The technician will also install any required operating system updates, remove any unwanted manufacturer software, and install one third-party program, such as MS Office 2010, Adobe Reader, Chrome, or Firefox.

Virus and Spyware Removal

If you notice your PC is running slower than normal or exhibiting unexpected behavior such as redirecting you to unknown websites or not allowing certain programs to launch, you may have downloaded or installed a virus or malware. If you believe you have a virus or malware, NineStar Connect can assist with the removal and repair of your PC. This service includes two hours of tech time to remove the virus or malware, returning usability and confidence in the security of your PC.