faq

We’ve got answers

At NineStar, we know that delivering easy, reliable, and affordable service means finding the correct answers to your important questions. So here are the answers to some of the questions we hear frequently—and if you have more, please contact us.

Electric Service

We offer reliable electric service to our members in Hancock and parts of Hamilton, Madison, and Rush counties. View our full Service Area Map here.

Our Power Moves program is set up to do just that. It offers the educational tools you need to improve efficiency and even rebates when you complete projects that help you save.

Give us a call at 317-323-2633, and we will connect you with our managing arborist.

Yes it does and we are working to responsibly increase the amounts we rely on, including wind and solar energy.

Communications Services

 We have a variety of voice, TV & streaming, internet, and security packages that can include everything from simple, basic service to elaborate, high-tech bundles.

Depending on where you’re located, we offer either broadband, fiber, or wireless broadband at varying speeds. All options include 24-hour support. Just choose the speed that best fits your needs.

We have a bundle to fit every lifestyle! Learn more on our bundles page.

Our NineStar Nerds team can troubleshoot almost any issue. Learn More.

Water and Wastewater Utilities

As a nonprofit, community-based cooperative, we are excited about being able to offer water and sewer services to previously unserved areas of Hancock County.

We got into the business, in part, because well-managed infrastructures—including water and sewer—are crucial to promoting growth, especially in rural, unincorporated areas adjacent to municipal areas.

We are committed to delivering the safest and finest quality drinking water to your tap every day.

The Co-op Difference

NineStar Connect is a nonprofit electric and communications cooperative, so we don’t sell to customers or work for shareholders. Instead, we have members who are actually our owners.

Learn More

The Co-op Difference

NineStar Connect is a nonprofit electric and communications cooperative, so we don’t sell to customers or work for shareholders. Instead, we have members who are actually our owners.