Careers

Thank you for exploring career opportunities with NineStar™ Connect. NineStar Connect is made up of dedicated employees who provide exceptional service and support to our customers. We offer our employees a meaningful work environment, a comprehensive benefits program including medical, dental, vision, retirement, and 401(k), and the fulfillment of working for a cooperative owned and managed by its members.

Our listing of available job openings can be found below. If you would like to apply for a position, please contact HR by sending an email to employment@ninestarconnect.com or send your resume to:

NineStar Connect, Attn: Human Resources, 2243 E. Main Street, Greenfield, IN 46140.

You may also fill out our online employment application.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Current Open Position(s):

 

IP SERVICES/NETWORK ENGINEER


NineStar Connect currently has a job opening for the position of IP Services Technician/Network Engineer I.  Utilizing our Fiber to the Home technology, NineStar Connect currently provides, voice, data, IPTV, power, and smart grid solutions to our customers.  These, along with our other service offerings, make NineStar Connect an innovative and fast moving company.  NineStar Connect allows you to work with the latest in communications and electric technologies, while providing a fast-paced and team centric atmosphere.

Essential job functions include:

  • Monitor, Maintain, Manage, and Support our core network infrastructure including Wide Area Network (WAN) Local Area Network (LAN), and Uplink routers, switches, and IOS configuration
  • Configure, install and maintain DSLAM equipment for broadband, voice and video via copper and fiber optics. This requires knowledge of POTS, DSL, FTTH, VoIP, IGMP, and multiple networking protocols and terminology.
  • Install, maintain, and support our IPTV head-end equipment
  • Install, upgrade, and troubleshoot NineStar video infrastructure. This includes STB and middleware content.
  • Install and maintain special circuits on fiber based facilities, including PRI, T1, and DS-1
  • Perform and Test configuration backups and recovery
  • Receive, process and complete trouble tickets escalated from Help Desk
  • Conduct research on network products, services, and standards in support of network development efforts
  • Recommend, Schedule, and Perform network improvements, upgrades, and repairs
  • Advanced understanding of routing and switching protocols (RIP, OSPF, EIGRP, BGP, Spanning Tree)
  • Ability to troubleshoot/resolve issues using multiple platforms (Phone Based, Click-to-Chat, Remote Support- WebEx, and On-Site)
  • Proven analytical skills are required and must be process-oriented
  • Ability to learn new skills and technologies
  • Be capable of analyzing and troubleshooting different technologies and issues
  • Being capable of handling stressful situations
  • Working as both a team and an individual
  • Attention to detail and being organized
  • Working off-hours and weekends as required and being on an on-call rotation schedule
  • An advanced understanding of IPTV and multicast technologies is strongly preferred
  • Strong understanding of Linux Operating System, specifically Debian
  • A valid Indiana drivers license

Enhanced proficiency of the following technologies:

Cisco (Multiple product lines including the 3400, 3560, 7600 and ASR 1000 & 9000 series switches/routers)
Quality of Service (QOS)
Routing Protocols (RIP, EIGRP, OSPF, PIM, and BGP)
Security Technologies (Firewalls, IPSEC, ACLs, IPS)
Linux services (LAMP, Radius, etc)
VoIP Protocols
T1/PRI Concepts
PHP experience is a plus

Experience with the following technologies is considered a plus:

Calix products and services
Zhone products and services
ADTRAN products and services
Cisco IOS XR platform

A minimum of a Bachelor’s degree in Computer Science, Computer Technology, or related field; a minimum of three (3) years’ experience in a Network Engineer or related position a plus; or an equivalent combination of education and experience. One or more of the following certifications CCNA, CCNP, CCNA-SP, CCNP-SP or LPIC-1 is a plus.

NineStar Connect offers a competitive salary and benefits package, including medical, dental, vision, retirement and 401(k).   If you would like to apply for a position, please contact HR by sending an email to employment@ninestarconnect.com or send your resume to NineStar Connect, Attn: Human Resources, 2243 E. Main Street, Greenfield, IN  46140. 

NETWORK ADMINISTRATOR SUPERVISOR

General Summary

Provides direction and manages workflow day-to-day for the Network Administrator team. Responsible for NineStar Connect internal network (routers, switches, servers, PCs, etc.). Point of escalation for Network Administrators in dealing with complex issues (internally or at customer site). Responsible for scheduling and maintaining proper levels of coverage on a day-to-day basis. Assists with the responsibility of researching and testing of new technologies with regard to NineStar Connect’s internal network. Assists in the selection, training and progress review of new employees in the department.

Essential Job Functions:

  1. Provide direction and manages day-to-day workflow for the Network Administrator team.
  2. Responsible for scheduling and maintaining proper levels of coverage for Network Administrators.
  3. Assist with training and remediation of Network Administrator personnel. Provide work performance reviews as required.
  4. Assist with the responsibility of researching and testing of new technologies.
  5. Provide technical support for internal and external employees.
  6. Provide Tier III customer support for all escalated trouble reported via the Support Center
  7. Assist with all duties of Network Administrators when required
  8. * Performs other duties as needed.

*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent.
However, these tasks still constitute important performance aspects of the job.

Knowledge, Skills, and Abilities:

  • Knowledge of company products, services, policies, and procedures.
  • Knowledge of general office practices.
  • Advanced knowledge of network protocols and equipment
  • Advanced knowledge of internet services and protocols
  • Advanced understanding of the Microsoft Windows Server and client protocols
  • Knowledge of advanced troubleshooting and diagnostic tasks
  • Knowledge of security protocols and practices
  • Knowledge of Cisco layer 2/3 switching practices
  • Knowledge of SAN and virtual environments (VMware preferred)
  • Advanced knowledge of Exchange 2013/2016
  • Highly skilled in creating and implementing infrastructure designs and upgrades
  • Skill in oral and written communication.
  • Skill in problem solving.
  • Skill in providing telephone “help desk” support.
  • Skill in completing multiple tasks at once.
  • Ability to communicate with coworkers, customers and vendors in a professional manner.
  • Ability to work independently and make decisions.
  • Ability to pay close attention to detail.
  • Ability to work as a team player.
  • Ability to excel in stressful situations
  • Ability to research and test new networking solutions

Education and Experience:
Bachelor’s Degree in Computer Technology or related field plus a minimum of 2 years related experience, or Associates Degree plus 5 years’ experience as a network administrator. Supervisory experience preferred.