What to do when the lights go off

If your service goes out, we’re ready to help! If you’re experiencing an outage—whether it’s your electricity, internet, or TV—give us a call or start a chat by clicking the chat bubble in the bottom-right corner of your screen.

The fastest and easiest way to report an outage is by calling NineStar Connect to report the outage at (317) 326-3131 opt. 9, or in the SmartHub App.


Use the map to see if an outage has been identified in your area.