What to do when the lights go off

If your service goes out, we’re ready to help! If you’re experiencing an outage—whether it’s your electricity, internet, or TV—give us a call or start a chat by clicking the chat bubble in the bottom-right corner of your screen.

The fastest and easiest way to report an outage is by calling NineStar Connect to report the outage at (317) 326-3131 opt. 9, or in the SmartHub App.


Use the map to see if an outage has been identified in your area.

Our Outage Map is temporarily unavailable. To report an outage, please dial (317) 326-3131 opt. 9 or use the SmartHub App.