Reset Password

If you have forgotten your password, you can easily reset it on the website.

To reset your password:

Click on the Sign In button on the main page

While on the sign-in page, click on Forgot Password?

Enter your email address and click Send Instructions

A confirmation will appear that the reset email has been sent

Go to your email and click on the Reset password link provided in the reset email

Enter your new password and click Change Password

A confirmation message will appear, and you will be automatically redirected to the home page to log in

NOTE: You cannot reset your password via apps. You should first reset it on the website then the changes will be applied to app log-in credentials.


We’re available to our members! If you need help with any of your NineStar Connect services, use the link below to get in touch.