• Identify the Affected Line:
  • Determine if the vegetation is impacting primary power lines, which are eligible for trimming requests.
  • Refer to (Exhibit E) to distinguish between primary power lines and other types.
• Submit a Tree Trimming Request:
  • If a primary power line is affected, call 317-323-3131 to submit a request.
• Await Follow-Up:
  • A vegetation management professional from NineStar Connect will contact you within 5 business days to assess the situation.

(Exhibit E)

Important Considerations

• Non-Eligible Requests:
  • Requests may be denied or deferred if:
    • Vegetation isn’t currently affecting power reliability and can wait until the next scheduled maintenance.
    • Vegetation impacts cable or telephone lines but not power lines.
    • Vegetation affects the light pattern of outdoor lights without compromising power reliability.
    • Vegetation is near a service drop (the line from the pole to your property). In this case, contact NineStar Connect Customer Service to have the line de-energized before any tree work.
• Emergency Situations:
  • If a tree has fallen onto a primary power line, it constitutes an emergency. Contact NineStar Connect immediately by phone at 317-323-3131 for immediate assistance.
• Debris Cleanup:
  • In maintained areas, NineStar Connect disposes of small limbs and brush. Larger wood pieces are cut but may not be firewood length.
  • In unmaintained areas, pruned vegetation is left to biodegrade.
  • Debris from storm damage or natural events is the property owner’s responsibility to remove.