Operating Principles

NineStar was created to serve our members and customers. Your needs are the reason we exist. Our focus, our attention, and our decisions will always be centered around you. That’s the NineStar Way.

Employees are the heartbeat of NineStar; we can’t live without them. We empower them to drive our mission and represent our values.

Just as a rising tide lifts all ships, our success as a company depends on operating in strong communities. We actively work to strengthen and support our communities by promoting local economic growth and generously investing in making them attractive places to live and work.

We’re a different kind of utility. As a cooperative, we’re service driven, not profit-driven. That’s why we make decisions we can take pride in, whether we are in the boardroom or on the front porch.

What we do, we do well. Regardless of where you choose to live or work, we pledge to provide you the highest-quality services.

You could say that innovation is our superpower. We’re always on the hunt for creative
ways to bring new products and services to you, sometimes before you even know you need them.

A turtle only makes progress when he sticks his neck out. We believe in sticking our necks out and not measuring our future success by our past accomplishments. We seek to always improve our services with investments made today that ensure the success of our children, grandchildren and their children.

Since our founding in 1895, we’ve been so much more than a service provider. We’re a solutions provider. We create and deliver solutions that improve your quality of life and quality of place.

Mutual respect and understanding grow from a cooperative striving to understand
and meet the needs of those it serves while its members understand the how and why the cooperative is doing so. We are committed to dedicating the resources needed to educate our members and customers about NineStar, its operations and plans to meet the current and future needs of those we serve.