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NineStar Nerds

Computer Problems? The Nerds Can Help!

If you are like most people, you use your computer every day. From email to calendars, from paying your bills to keeping lists, you rely on your Nerd Mascotcomputer to make tasks easier and save you time. But when your computer is not running smoothly or worse yet is not running at all, you can be in a jam. Fortunately, NineStar Connect offers NineStar Nerds to its customers. When you find yourself in need of basic computer services, call NineStar Nerds at 317-326-3131 or click here.

Whether you need help setting up a new PC, installing a wireless router, performing routine computer maintenance, or conducting other common services, NineStar Nerds provides highly qualified technicians to take care of your problem. Many customers using NineStar Nerds more than once find that the NineStar Protection Plan is often a good choice. This plan costs $99.95 per year, and customers enrolled in it will enjoy a 15% discount on all NineStar Nerds services.  If you have NineStar Internet, you will receive a 20% discount on all services.   For all Triple Play customers (internet + video + phone) you will automatically be enrolled into this plan at no additional charge and receive a 25% discount on all services.


Services provided by NineStar Nerds include the following:

Set Up or Move Your PC
If you have recently purchased a new PC or are looking to move your computer to a new location, NineStar Connect can assist with the initial setup or move. This service includes two hours of tech time to be used for the setup of the PC, monitor, speakers, keyboard, and mouse. The technician will also install any required operating system updates, remove any unwanted manufacturer software, and install one third-party program, such as MS Office 2010, Adobe Reader, Chrome, or Firefox.


Remove Viruses and Malware
If you notice your PC is running slower than normal or exhibiting unexpected behavior such as redirecting you to unknown websites or not allowing certain programs to launch, you may have downloaded or installed a virus or malware. If you believe you have a virus or malware, NineStar Connect can assist with the removal and repair of your PC. This service includes two hours of tech time to remove the virus or malware, returning usability and confidence in the security of your PC.


Install or Update Your Operating System
If you notice a decrease in the speed or efficiency of your PC, it may be time to refresh or reload your operating system. Or maybe you would like to upgrade your existing operating system to Windows 8. Either way NineStar Connect can assist you with installation and configuration of the new operating system. This service includes three hours of tech time to complete the installation of the operating system and install one third-party program, such as MS Office 2010, Adobe Reader, Google Chrome, or Mozilla Firefox.


Set Up a Wired or Wireless Network
When you need to set up a wired or wireless network but aren’t sure how, let NineStar Connect help. We will install the necessary equipment and configure up to three devices. Any required software or hardware is not included in the setup. Wired network installations include setting up the equipment but do not include any new cable runs. Any cable runs required for a wired network can be obtained separately from our Service Center department. This service includes two hours of tech time.


Upgrade Your Hardware or Software
NineStar Connect provides hardware and software upgrades for many different PC components or devices, including increasing your PC’s memory, upgrading the video card in your PC, or upgrading the operating system on your iDevices or Android devices. No software or hardware is included in this fee.


Migrate Files to a New Computer or Network
Transferring files from old computers and networks to new ones can be a delicate process. You want to be confident that your data is protected throughout the move. NineStar Connect provides a service to safely migrate important documents and software to your new equipment. This service includes two hours of tech time.


Find and Fix Your Computer’s Problem
Sometimes you know that your computer has a problem, but you’re not sure exactly what the problem is or how to fix it. NineStar Connect offers services to diagnose, troubleshoot, and repair problems that arise from everyday computer use, use of computer-connected peripheral devices such as printers and scanners, or connectivity issues. This service includes three hours of tech time.


Back Up Your Data
To protect against data loss that can occur due to hardware or software malfunctions, experts recommend that you have a backup solution in place. NineStar Connect can help you evaluate your situation and formulate a plan for ensuring that your data will be protected and safe no matter what. We can set a schedule for regular data back-ups to an external hard drive, a third-party cloud-based service like Dropbox or 1Drive, or the NineStar Connects Cloud Backup Service. (Customers choosing to use the NineStar Connects backup service will receive a discount for the data backup fee.)


Set Up Your Mobile Device
NineStar Connect can assist with the setup of your new smartphone/tablet device. The setup includes updating the device to the latest operating system, setting up your NineStar email account and one third party email account (for example, Gmail or Hotmail), and verifying connectivity to the internet. For in-home setups, our team will also connect the device to your personal wireless network. This service includes one hours of tech time.