Check Your IP Address
What is an IP address?
An IP address is a series of numbers assigned to your computer to identify it on a network. This IP address could be assigned by our equipment, when you are connected directly to us, or if you have a wireless router, it would likely be assigned by that router.
To find your IP address,
|If you IP starts with
|You are most likely behind a router. Further testing should take place when connected directly to the line coming in.
|You are most likely connected directly to our fiber service.
|Your computer is not getting an IP address, and Windows is automatically choosing one. Try rebooting your router and the computer and check again to see if your computer gets a valid IP address.
|You are likely connected directly to one of our modems or wireless routers, or possibly a third party router.
|10.x.x.x, not resembling above
|You are likely connected to a video port instead of an internet port.