Real Time Pricing FAQ’s

Q.  What is Real Time Pricing?

A.  Real Time Pricing is the new time-based rate for Residential and General Service electric rates.  A time-based rate defines on-peak and off-peak hours.  The charge for electricity is higher during on-peak hours than it is during off-peak hours.  NineStar on-peak hours are 4pm-8pm Monday – Friday.

Q.  Why charge a time-based rate?

A.  NineStar is a distribution utility.  NineStar purchases power from a generation and transmission provider.  The charge for energy during the on-peak hours is higher than it is during the off-peak hours.  A time-based rate passes those higher costs on to those members that use energy during the on-peak hours.

Q.  How does the Real Time Pricing rate compare to the current residential flat rate?

A.  The Real Time Pricing off-peak rate is lower than the current residential flat rate.  So, members will pay less for the electricity they use about 88% of the time.  The increase will only be applied to usage during the on-peak hours 4pm-8pm Mon.-Fri.

Q.  Is my electric bill going to increase?

A.  Households that choose not to decrease energy usage during the on-peak hours will see an increase in their monthly bill.  Households that can decrease energy usage during the on-peak hours can minimize the impact the rate change will have on their electric bill.

Q.  When will the rate change occur?

A.  The rate change will be applied to electric bills beginning in November 2021.

Q.  Do I have another option?

A.  Yes.  Members can choose the newly named Peak Time Savings rate.  This was formerly known as Time of Use.  The Peak Time Savings rate allows members the opportunity for greater savings on their electric bill if they minimize electric usage during the on-peak hours.

Q.  Can I stay on Budget billing?

A.  Yes

Q.  Can I monitor my usage?

A.  Yes.  Members can log in to SmartHub and see graphs of their usage broken down by the hour and grouped by on-peak and off-peak usage.

Q.  Can I still use my appliances during the on-peak hours?

A.  Members do not have to change their household electricity usage.  Members can still use appliances, lighting, electronics, etc. at any time.  The cost of using those electric devices will just be more from 4pm-8pm Monday-Friday.

Q.  Do I need to enroll in the new rates?

A.  All residential members on the current flat rate will automatically be moved to the Real Time Pricing rate.  All residential members on the current Time of Use rate will automatically be moved to the Peak Time Savings rate.  Members that want to choose to switch options must contact NineStar’s office.

The Co-op Difference

NineStar Connect is a nonprofit electric and communications cooperative, so we don’t sell to customers or work for shareholders. Instead, we have members who are actually our owners.