Fiber to the Home FAQs

What is FTTH (Fiber to the Home)?

FTTH is one of the newest ways to connect your phone, video, and data services to NineStar Connect. It uses fiber optics (hair-thin pieces of glass stretched into cabling) to carry information with light instead of electrical signals, which is what traditional copper wiring uses. This allows us to have much more capacity and speed for the services we provide to your home.

What else is included?

NineStar Internet provides the following:

  • Blazing fast broadband Internet Connectivity
  • Up to five email accounts
  • 10M personal web page

How do I know if I am eligible?

When you speak to our Customer Service Representatives, we will be able to let you know if you are in our current fiber network or when to expect it at your address.

Will my old PC work with Fiber?

The answer is maybe. Theoretically, any PC can use the broadband line. However, if you start to use the broadband line to view video on demand or other memory and processor intensive functions, you may well decide your PC is too slow. PC makers are probably hoping that the revolution in bandwidth will fuel a sales wave in next generation PCs, but there are already so many interesting things to do on the web with even a slower PC, and the majority of sites can quite happily be seen and used by slower PCs.

I’m in a FTTH home and only have one data outlet currently set up in my home. How do I connect more computers?

There are two options in this case. Additional data outlets may be wired by NineStar Connect for a fee, or your other choice is to set up your own home network to share the connection using a router.

I’m in a FTTH home and my phone works, but my Broadband and TV service are not working.

You may want to check to see if the UPS (uninterrupted power supply/battery, usually located in the garage) has become unplugged or its circuit breaker has become tripped. Your fiber optic-fed home has this UPS to keep your phones working in the event of a power outage, but it will not supply power for Broadband or TV so that it may conserve power for 911 or emergency phone use.

Can I use another ISP?

You will have full internet access and e-mail through NineStar Internet with your broadband account.

Can I keep my current email address?

If you already have dial-up internet access with us, then you’ll be able to keep your current email address and use it with your broadband Internet Service connection. If you have a free web-based email address, you will still be able to use your address. But if you are switching from another provider, you will need to check with that provider about their policies regarding continued use of their email service.

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We’re available to our members! If you need help with any of your NineStar Connect services, use the link below to get in touch.

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