The Time-of-Use (TOU) program is an optional program that can save you money on your electric bill depending on the time of day of your electric use. It monitors when your electric use occurs and applies different rates based on whether you’re using energy during on-peak or off-peak hours.
Check out these frequently asked questions below. To get a better idea if the program is right for you, take our Time-of-Use Quiz.
Q: What are the on-peak times?
A: 4:00 p.m. – 8:00 p.m.
Q: What about holidays and weekends?
A: The on-peak rates do not apply to holidays and weekends. All electricity used on these days is charged at the lower off-peak rate.
Q: What is the price difference between on-peak and off-peak?
A: The on-peak electric rate 33 cents per kilowatthour and the off-peak rate is 7.1 cents per kilowatthour. The flat rate is approoximatly 10.9 cents per kilowatthour.
Q: How can I benefit from TOU rates?
A: By shifting your use of electricity to off-peak times and avoiding using power during the on-peak times you could reduce what you pay for electricity by as much as 10 to 30 percent.
Q: Is there a possibility that my bill will go up with TOU rates?
A: Yes, it is possible that your bill might increase with TOU rates. This will depend on the amount of electricity that you currently use in the on-peak window and how much of that electrical usage can be moved outside the on-peak window. Whether or not you will be able to save money with the TOU rate, depends primarily on you.
Q: Will I need a new meter?
A: No. NineStar has installed Tantalus AMI service meters at all locations.. These meters make the implementation of TOU rates possible. They also make it possible for NineStar members to monitor and track their use of electricity.
Q: Can I still use appliances and equipment whenever I want?
A: Yes, but you will be charged more than the standard rates during on-peak hours.
Q: What if I’m not saving money with TOU rates?
A: Being on the TOU rate is voluntary. It will be your decision as to whether or not you would like to try TOU rates. Should you decide to try the TOU rate and find that it is not saving you money or for some other reason, you’d like to switch back to the standard flat rate, you may do so without penalty.
Q: Is there a charge to enroll in the TOU rate program?
Q: How do I sign-up for the TOU rate program?
A: You can sign-up for the TOU rate program by simply calling one of our Customer Service Representatives at 317-326-3131.
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