At NineStar Connect, we’re continually investing in the infrastructure that keeps your internet service running reliably. We’ve completed a significant upgrade to our DNS infrastructure — and for most residential customers, it’s already done.
What is DNS, and why does it matter?
DNS — the Domain Name System — is one of the most foundational components of how the internet works. Every time you type a web address, open an app, or send an email, your device sends a query to a DNS server to translate that human-readable name into a network address it can reach. It happens in milliseconds, invisibly, thousands of times per day.
When DNS works well, you never think about it. When it doesn’t, websites won’t load, apps won’t connect, and your internet feels broken — even if your connection itself is fine.
Why we made this change
Our legacy DNS servers served NineStar customers for many years, but they were built on older infrastructure with reliability limitations that were increasingly difficult to address. Our new DNS servers are designed with greater redundancy and fewer single points of failure, making a quiet but critical part of your internet service more dependable.
What’s changing — and what already has
Residential customers who receive their network settings automatically via DHCP from NineStar have already been transitioned to the new DNS servers. No action was required, and the upgrade happened seamlessly in the background.
Business customers or residential customers with Static IP addresses frequently manage their own network configurations and DNS settings independently. If your organization has DNS addresses manually configured on your router, firewall, or any network equipment, those settings will need to be updated before June 30th.
On June 30, 2026, the following legacy DNS server addresses will be permanently retired and will no longer respond to queries:
| Legacy Server (Retiring June 30th) | Type |
| 208.88.248.31 | IPv4 |
| 208.88.248.32 | IPv4 |
The new NineStar DNS servers are:
| Type | Primary | Secondary |
| IPv4 | 74.112.114.220 | 204.8.8.186 |
| IPv6 | 2606:5d00:11::53 | 2606:5d00:12::53 |
Do I need to do anything?
Residential customers: If your router receives its configuration automatically from NineStar, you’re already on the new servers and no action is needed. If you’ve ever manually configured DNS addresses on your router or any device, please verify and update those settings before June 30th.
Business customers: We recommend proactively reviewing your DNS configuration across all network equipment, servers, and devices. If you are currently using 208.88.248.31 or 208.88.248.32 anywhere in your environment, those entries need to be updated before the retirement date.
If you’re unsure of your current configuration, our support team is happy to help you verify.
Our recommendation: add a backup DNS provider
We recommend all customers configure a secondary or tertiary DNS server from a trusted public provider. This gives your devices an automatic fallback in the unlikely event any single DNS server is temporarily unreachable. Cloudflare performs exceptionally well on the NineStar network and is our top recommendation:
- Cloudflare: 1.1.1.1 (IPv4) | 2606:4700:4700::1111 (IPv6)
- Google: 8.8.8.8 (IPv4) | 2001:4860:4860::8888 (IPv6)
Questions or need help?
317-326-4357
support@myninestar.net
We’re happy to help verify your current settings or assist with any questions before June 30th.
