SmartHub

You can find your account number on a printed bill statement mailed to your residence or business.

You can also call us for assistance at (317)326-3131

Pay In Full:

Chick the Pay Button

Choose a Payment Method

Pay Electric or Communications:

Click on “Bill & Pay”

Click on “Pay Partial Amount”

Choose account to pay.

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

• Click on My Profile
• Click on Update My Paperless Settings.
• Choose your paperless preference

On the app:

• Select Settings
• Select Paperless Billing
• Choose your paperless preference

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

• Click on Billing & Payments
• Click on Auto Pay Program
• Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

• Select Bill & Pay
• Select Auto Pay Program and follow instructions

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:

• Click My Profile
• Click on Manage My Stored Payment Accounts and follow instruction

On the app:

• Select Settings
• Select Stored Payment Accounts and follow instructions

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

• Log in to your SmartHub account
• Click on “Notifications”
• Click Manage Contacts to add or change email address and phone numbers
• Enter verification code to activate
• Click on Manage Notifications to set up SMS and email alerts

You can view your energy use on the website and app.

On the website:

• Click My Usage
• Select My Usage
• then select Usage Explorer

On the app:

• Select the Energy Use icon to view your energy use.

Paperless billing in SmartHub is the eco-friendly way to get instant access to your bill and declutter your life.

All NineStar members/customers who sign up will be automatically entered into a monthly drawing for a bill credit!

Save time: You no longer have to wait for your bill to arrive in the mail. You get instant access to your bill the minute it is published.

Declutter your desk: Cut down on the stack of paper invoices on your desk. You’ll feel more organized and be doing the planet a big favor!

Absolutely!

You deactivate paperless billing by simply visiting the paperless billing screen within the web portal or mobile app and and moving the slider to the off position.

You can change our preferences anytime from anywhere!

Auto payments allows you to enjoy the convenience of automating your account so you never miss a bill payment and keep your services up and running.

Save time: You no longer have to manage all of your monthly bills manually.

Save Money: Stop paying for potential late fees or service interruptions when you don’t have to!